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Free shipping on all products in the United States — from kitchen scraps to garden gold 🌱

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Kitchen to Garden

Shop Policies

We want every order to feel simple and supported. These policies explain shipping, returns, refunds, cancellations, and order issues. Effective October 29, 2026. For help, email info@kitchentogarden.com and include your order number.

Shipping

Free shipping on all products. Delivery area: United States. Orders are processed before dispatch in 3–5 calendar days, not business days. Estimated delivery after dispatch is 2–3 days, separate from processing. We do not guarantee an arrival date. If we cannot dispatch within the stated processing time, we will contact you with an updated estimate and an option to cancel for a full refund. For a delayed or missing parcel, check the delivery address, delivery spots, and anyone who may have accepted it. Send your order number and tracking information so we can investigate.

Returns

Return requests must be made within 14 calendar days of delivery. Eligible items are unopened, unused, and in original packaging. Damaged or incorrect orders are handled separately. For a change-of-mind return, the customer pays the return shipping. There is no restocking fee. Contact us with your order number, item, and reason before mailing. After approval, we provide the return address and packing instructions. Do not mail a return without approval and instructions.

Refunds

Approved refunds go to the original payment method within 24–48 hours after approval. Any required return must first be received and reviewed. Bank or payment-provider posting can take additional time. Outbound shipping is free, so there is no outbound shipping charge to refund.

Cancellations

You may request a cancellation before the order is handed to the carrier, with confirmation from us. Contact us promptly with your order number and requested change. A request is not a confirmed cancellation. After dispatch, the return process may apply.

Damaged, Wrong, or Missing Orders

Contact us promptly, preferably within 7 calendar days of delivery, if an order is damaged, wrong, or incomplete. This is a request for prompt reporting, not an absolute forfeiture cutoff. Send your order number, issue description, and photos of the item, packaging, and shipping label when possible. Contact us even if photos cannot be provided. Keep the product and packaging until we reply; do not return without instructions. For a verified order issue, the customer chooses a refund or replacement. If replacement is unavailable, we refund. Kitchen to Garden covers required return and replacement shipping for these approved order issues.

Questions? Email info@kitchentogarden.com and include your order number.​

Yes. Free shipping applies to all products delivered in the United States. Processing takes 3–5 calendar days before dispatch; estimated transit after dispatch is 2–3 days.

Change-of-mind returns must be unopened, unused, and in original packaging, requested within 14 calendar days of delivery. Damaged or incorrect orders are handled separately. Contact us before mailing anything.

Approved refunds are issued to the original payment method within 24–48 hours after approval. Any required return must first be received and reviewed. Your bank or payment provider may take additional time to post the credit.

Request cancellation before the order is handed to the carrier. Cancellation requires our confirmation. After dispatch, the return process may apply.

Contact info@kitchentogarden.com promptly, preferably within 7 calendar days of delivery, with your order number, issue description, and photos when possible. Contact us even without photos and keep packaging until we reply. For a verified issue, choose a refund or replacement; if replacement is unavailable, we refund. We cover required return and replacement shipping.
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